Failed direct debit (storno)

Here's how it works

If it is not possible to debit the monthly amount, the direct debit fails. This is called a storno.
Causes that a direct debit fails:

  • Insufficient balance. Direct debits will continue the following month. If the debit fails even then, we will stop the direct debit. You must then arrange for payment of the outstanding assessment amount yourself.
  • The money has been debited, but You have withdrawn the installment amount, we will stop the direct debit after one unsuccessful attempt. You must then arrange for payment of the outstanding assessment amount yourself.
  • The bank account you are trying to use to collect is closed or blocked. If so, we will stop the direct debit after one failed attempt. You must then arrange for payment of the outstanding assessment amount yourself.

In all cases, you will receive a letter about this.

Don't know why the debit failed? Please check with your bank.

Frequently Asked Questions

What is HHNK's account number?

To pay the water board tax, HHNK has an account number at the Nederlandse Waterschapsbank in The Hague:

  • NL20 NWAB 0636 7586 80

TIP!
Remember to include the assessment claim number when you transfer money to us.

Paying from abroad

Do you want to pay from a foreign bank account? If so, your bank may require the BIC of HHNK's bank when making the payment.
You can then use the information below for the payment:

  • BIC number: NWABNL2G

We also have other account numbers. The message you received from us will tell you which account number to use. Always check that the account number on the message matches HHNK's account numbers listed here.

Paying online through your own bank

Online payments and payments through a payment link sent by HHNK go through HHNK's ING account number:

  • NL20 INGB 0001 2929 61

How do I change my direct debit account number?

Change account number

Only 1 IBAN can be used for direct debits. If you change the account number, this change will apply to all the authorizations you have granted to Belastingzaken. It is not possible, for example, to have the Discharge Tax debited from another IBAN than the one from which the Water Board Tax assessment notice is debited.

Change account number

By letter  

Send your account number change request to: 

Hoogheemraadschap Hollands Noorderkwartier (HHNK)
Team Invordering
Postbus 29
1700 AA Heerhugowaard. 

Remember to include your subject number and account number in the letter.

Can I pay the assessment with iDEAL if I have a direct debit payment plan?

You can pay the assessment online through your own bank. Once we receive and process your online payment, deductions via direct debit for this assessment will stop. 

The authorization remains valid. Thus, future assessments will again be collected in installments.